Operations Apprentice

Operations Apprentice – Sort & Ramp Hub Operations – fixed term contract 15 months

Location: East Midlands Airport, Castle Donington, Derby

Contract Type: Apprenticeship (Fixed Term Contract)

Working Pattern: 17.00 – 01.30, 40 hours per week (flexibility required)

Key Responsibilities

Sort Operations

• Assist with accurate sorting, scanning, and labeling of shipments.
• Build and break down pallets, cages, and unit load devices (ULDs).
• Ensure freight is routed to correct destination within tight operational timelines.
• Identify and report damaged, misrouted, or non‑compliant shipments.
• Maintain high housekeeping standards to support a safe working environment.

Ramp Operations

• Support loading and unloading of aircraft and/or vehicles in accordance with load plans.
• Assist with ramp and airside activities under supervision (where applicable).
• Use ground support equipment once trained and authorized.
• Work closely with operational teams to support on‑time departures.

Health, Safety & Compliance

• Work in line with all health and safety, security, and operational procedures.
• Wear appropriate personal protection equipment and follow safe manual handling techniques.
• Report hazards, incidents, and near misses promptly.
• Comply with regulatory and company standards at all times.

Learning & Development

• Complete all elements of the apprenticeship programme, including off‑the‑job training and coursework.
• Take responsibility for personal learning, development, and performance.
• Gather workplace evidence and participate in assessments as required.
• Rotate across operational areas to build broad hub knowledge.

Essential Requirements

• A positive attitude and willingness to learn.
• Ability to work as part of a team in a time‑critical environment.
• Good attention to detail and ability to follow processes accurately.
• Flexibility to work shifts, including nights, weekends and bank holidays.
• Physically able to undertake manual handling tasks.
• Willingness to complete required security and background checks.
• Age 18 years or older.

Desirable Requirements

• GCSEs (or equivalent) in English and Maths grade 4 or higher.
• Interest in logistics, operations, or aviation/transport environments.
• Basic IT skills.

Benefits

• Competitive salary plus shift allowance.
• Annual bonus.
• Free onsite parking.
• My DHL Rewards – discounts at 3,000 retailers.
• Pension (up to 6% company contribution).
• Share Purchase Plan.
• Private medical after 12 months.
• Enhanced maternity pay.
• Cycle to Work Scheme.
• CIS Induction Week & Training.
• Spark – wellbeing support.

Career Progression

Upon successful completion of the apprenticeship, opportunities may be available in roles such as:

• Operations Agent (Sort or Ramp)
• Senior Operations Agent

Closing Date: 19th June 2026

Please note: Aviation roles require a full 5‑year background check and criminal record check (CAA regulation).

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