Front of House Leader – Ashford

Front of House Leader – Part time 16 hours per week

Location: Unit 1, Kimberley Way, Ashford TN24 0SD GBR

Responsibilities

• Lead and inspire the in‑shop team, coaching and mentoring them to achieve high performance.
• Maintain Pret standards and spirits, ensuring customers are happy and the shop operates smoothly.
• Oversee busy shop operations, working coffee machine and managing figures and spreadsheets.
• Drive team performance, protect profit, and maintain high standards with great energy.

About you

• Be kind, honest and generous – bring genuine warmth and authenticity to work every day.
• Bring passion for exceptional customer service.
• Spread joy daily – e.g. giving away a free coffee on the house is part of the Pret experience.
• Have experience leading a team, driving performance, protecting profit, and keeping customers happy.

We offer

• Hourly rate of £15.35 (inclusive of mystery shopper bonus).
• After initial training, earn an extra £5 per hour for any shift started between 3‑5 am.
• 28 days annual leave (pro‑rata if part‑time).
• Pension scheme and Life Assurance at 3× annual salary, plus virtual GP.
• Healthcare cash plan.
• Free food and drink while you’re working.
• Club Pret Membership: 50 % off food and up to 5 free Barista‑made drinks a day.
• Loyalty award after 5, 10, 15, 20 years’ service.
• Regular rewards and recognition for amazing standards.
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
• Flexible working hours, giving you time to do what’s important to you.
• Comfortable free shoes to wear on shift.

We also offer

• Individual ways to grow – fully funded professional qualifications, apprenticeships Level 3 and internal transfer opportunities.
• Diversity and belonging – everyone is welcome at Pret, and we value who you are.
• Pace and variety – our work is fast‑paced with lots of variety, building a diverse skill set.
• Community and purpose – we make a difference through The Pret Foundation, tackling homelessness, reducing food waste and creating positive change.

Our values

• Happy Teams, Happy Customers.
• Amazing Standards Every Day.
• Never Standing Still.
• Doing The Right Thing.

Equal Employment Opportunity

Everyone is welcome at Pret. We encourage applications from under‑represented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.

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