Workspace Supervisor

We are recruiting a Workplace Supervisor (to be known as Floor Assistant Supervisor) to join our 43-strong team at one of Rapport’s most prestigious contracts. Our client is one of the world’s leading Big Four accountancy firms.

Position Details

• Type of contract: Full-time, Permanent
• Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 5 PM, with flexibility as per business needs)

Why you’ll love working with us

• Financial Benefits: Exclusive travel and grocery discounts, cash rewards, and life assurance. PLUS, a daily food allowance!
• Future Security: Contributory pension scheme.
• Health & Wellbeing: Wellness programs, Employee Assistance Program, and digital GP services.
• Career Growth: Extensive learning and development opportunities.
• Celebrate Excellence: Recognition through WOW Awards for outstanding performance.
• Community Support: One paid day off per year to give back to a cause you care about.

Main Responsibilities

• Lead, motivate and inspire a team of Workplace Ambassadors to deliver exceptional workplace experiences.
• Provide day-to-day supervision, coaching and support, ensuring team members perform confidently and consistently.
• Train, develop and maintain team engagement, fostering a positive and high-performing culture.
• Conduct regular team briefings, one-to-ones and performance conversations.
• Ensure all services are delivered in line with agreed service standards, procedures and client expectations.
• Encourage innovation and creative problem-solving, empowering team members to deliver unexpected solutions and continuously improve service delivery.
• Act as the first point of escalation for workplace-related issues, ensuring timely resolution.
• Build and maintain strong relationships with client stakeholders, becoming a trusted operational partner.
• Oversee and support the management of space utilisation across the London campus.
• Manage supplier relationships, including logging, monitoring and following through on service requests.
• Analyse operational data and provide business support and reporting where required.
• Ensure all workplace facilities, including internal vending provisions, are maintained to the highest standard.
• Lead by example, demonstrating professionalism, accountability and a guest-focused approach at all times.

Ideal Candidate

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Have previous supervisory or team leadership experience within hospitality, workplace, customer service or facilities environments.
• Be passionate about developing people and creating engaged, high-performing teams.
• Possess excellent relationship-building skills and the ability to influence stakeholders at all levels.
• Demonstrate strong organisational skills, attention to detail and the ability to prioritise effectively.
• Be proactive, adaptable and solution-focused when responding to operational challenges.
• Display excellent personal presentation and interpersonal skills.
• Be computer literate with strong verbal and written communication skills, including professional email and telephone etiquette.
• Have experience managing multiple priorities while maintaining exceptional service standards.

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