Joining us as an Administrative Assistant, you’ll provide a warm, professional and supportive first point of contact for families, children, young people and professionals. You’ll manage front‑of‑house operations, maintain a welcoming and safe environment, uphold safeguarding and confidentiality standards and deliver efficient administrative support that enables high‑quality family‑facing services. You’ll be part of a team where your contribution matters, you’re empowered to do your best and teamwork helps everyone grow.
What you’ll do:
- Act as the first point of contact for visitors, staff, and contractors, providing a professional and welcoming reception.
- Manage enquiries in person, by phone, and via the reception inbox.
- Support daily operations, including room bookings, post handling, and general administrative tasks.
- Use internal systems to record information accurately as required.
- Carry out and record building Health & Safety and statutory checks.
- Open and close the building and ensure smooth day‑to‑day facility operation.
What we’re looking for:
- Polite, friendly and professional approach with strong customer service skills.
- Adaptable and flexible work style, supporting colleagues and the wider team.
- Confident communicator who can tailor their approach to different situations.
- Good interpersonal skills and the ability to handle sensitive interactions with tact.
- Sound IT skills.
- Able to effectively prioritise tasks during busy periods and remain calm under pressure.
Why Join Us:
- Hampshire County Council is a high‑performing, modern local authority offering a supportive and collaborative workplace.
- A career in Children’s Services offers unique opportunities to grow, develop, and work alongside skilled, diverse colleagues.
- Access to Health Assured’s comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package, including generous annual leave, occupational sick pay, and access to the Local Government Pension Scheme.
The working week is 37 hours and runs from 8:30am – 5pm Monday to Thursday, and 8:30 – 4:30pm on Friday. Gosport Family Centre offers family time to children and families until 7pm, so there may also be a need to work outside core hours.
Important: You must already have the right to work in the UK, as we are currently unable to offer sponsorship for this role.
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