Pay & Working Hours
The pay for this role will be £13.45 per hour plus holiday pay per hour worked. All new starters will begin at the bottom of the pay band to promote fairness and consistency.
Role Purpose
To provide a warm, friendly and efficient food and beverage service to our visitors, ensuring excellent service standards are delivered and maintained at all times in line with our customer expectations. Although this is a casual role you will be required to work regular weekends to support the busy 7 day Tea Rooms and events operation.
Main Responsibilities
- Maintain point of sale operations, take payments, process orders and provide a welcoming customer-focused service in accordance with visitor expectations.
- Prepare, present and serve high-quality food and drink consistently in accordance with Food Safety and allergen standards.
- Wash, dry and restock crockery, cutlery and other equipment as necessary to support front and back of house activities.
- Provide efficient table service, including delivery of products and cleaning of tables in accordance with Food Safety Standards and visitor expectations.
- Solve standard day to day problems as they arise and refer more complex queries to the Catering Supervisor in a timely manner.
- Maintain high levels of cleanliness throughout the kitchen and service area, including catering equipment, work surfaces, floors and walls, and remove and dispose of waste according to daily cleaning schedules.
- Provide high quality bar service at Upton House events and weddings as necessary, including bar equipment checks and restocking, particularly throughout busier summer seasons (18+ only – full training will be given).
- Assist with Upton House event bookings by setting up catering requirements and supporting Supervisors in planning ahead in accordance with the bookings calendar.
- Maintain a high level of presentation on all products, adhering to use by dates and minimising waste by ensuring stock rotation.
- Work towards the Council’s and Site’s vision, objectives and values.
- Undertake any other duties as listed in the full job description attached and as may be required from time to time commensurate with the level of the post.
Ideal Candidate – Qualifications
- Experience of working in a high-volume, fast paced catering environment.
- Excellent customer service skills and experience of communicating with members of the public.
- 3 GCSE certification qualifications or equivalent in English and Maths.
- Level 2 Food Safety & Hygiene for Catering is desirable though not essential.
- Confident communicator with excellent interpersonal skills and ability to develop and sustain relationships with colleagues, visitors and volunteers.
- Willing to problem-solve, show proactivity with a flexible ‘can do’ approach, and be ready to work individually or in a team.
- Ability to work effectively under pressure, forward plan and prioritise tasks.
- Well organised and efficient with attention to detail.
- Available to work regular weekends and occasional evenings, including Bank Holidays, as part of a 7-day duty rota.
- Existing right to work in the UK (no sponsorship will be offered).
Contact
Please note, we are not able to offer sponsorship for this role. We can only consider applicants with existing right to work in the UK. For an informal discussion about this role please contact Stephanie Raybould at stephanie.raybould@bcpcouncil.gov.uk.
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