If you want to do work that matters, and play your part in helping to save countless lives across the globe – then working at Crowcon could be the place for you.
We’re dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety.
Function: Customer Service & Contact Center Operations
Job Type: Regular / Permanent
Role Type: Full time
Location: Abingdon, Oxfordshire
Job Description
Help grow a safer, cleaner, healthier future for everyone, every day.
Crowcon Detection Instruments Ltd. is looking to recruit a Line Support Technician to the Production department to contribute to delivering company growth goals. This is a local role reporting to the Manufacturing Engineering Manager.
Crowcon is a wholly owned subsidiary of Halma plc. Halma’s purpose is growing a safer, cleaner, healthier future for everyone, every day.
Crowcon’s values
- Do the right thing
- Collaborate and support each other
- Try new things
- Be yourself
The team is made up as follows
- Manufacturing Engineering Manager
- Manufacturing Engineers
- Line Support Technicians
Main Responsibilities
- Develop and maintain a strong working knowledge of Crowcon products and associated manufacturing processes.
- Provide first-line technical support across all product ranges, triaging and repairing units to component level.
- Own investigation of production test failures and repeat issues, driving root cause analysis and supporting permanent corrective actions.
- Support and improve production test and assembly equipment to maximise uptime and process stability.
- Maintain, calibrate and commission assembly and test equipment in line with planned maintenance schedules.
- Analyse production data (e.g. test failures, rework trends, downtime) to identify improvement opportunities.
- Contribute to continuous improvement initiatives using structured problem‑solving tools (e.g. 5 Whys, Ishikawa, 8D).
- Support the introduction of new products and process changes into manufacturing, ensuring robust transition to production.
- Create clear technical reports relating to product and process issues.
- Act as a technical mentor to apprentice technicians and production operators, supporting skills development on the shop floor.
- Ensure safe working practices in accordance with company health and safety policies, including ESD control.
Qualifications
- HNC or equivalent qualification in a relevant engineering discipline / comparable technical skillset gained through relevant work experience.
- Minimum 3 to 5 years experience in an electronics manufacturing, test or repair environment.
- Strong fault finding capability to component level on electronic assemblies.
- Ability to analyse BOMs, circuit diagrams, schematics and technical documentation.
- Good electro‑mechanical knowledge, supported by qualification or equivalent experience.
- Understanding of production test equipment and automated test environments.
- Working knowledge of Lean tools (e.g. 5S, process mapping) and structured problem solving techniques (e.g. root cause analysis, Ishikawa).
- Experience working within ISO 9001 or regulated manufacturing environments.
- Confident soldering and rework skills.
- Ability to interpret production performance data and identify trends.
- Strong organisational skills with the ability to manage multiple priorities in a fast paced production environment.
- Good written and verbal communication skills, able to articulate technical issues clearly to different audiences.
- Competent in Microsoft Office applications.
About you
- You are a self‑motivated, organised and driven individual who can prioritise workloads to ensure stoppages are resolved expediently, maximising possible uptime.
- You can communicate effectively to different teams to ensure a shared understanding of the problems.
- You are conscientious and always strive to do the right thing for yourself, your colleagues and our customers.
- You inspire with your passion and values.
- You are culturally sensitive.
- You are a collaborative team player.
- You are straightforward and have no interest in politics.
- You are curious and disrupt the status quo.
Company benefits
- Generous company pension (up to 10.5% matched on a sliding scale)
- Eyecare scheme (with Specsavers)
- 25 days holiday
- Your birthday off (after 1 year of service)
- 3 days holiday purchase
- 14 weeks paid maternity, paternity, adoption leave
- Cycle to work scheme
- Subsidised annual bus pass
- Annual train ticket payment scheme
- Employee assistance programme
- Learning and development opportunities
- Free parking and subsidised EV charging points
- Salary sacrifice car leasing
Salary range: £28,000-30,000
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