About The Role
As a Partner on our service counters, you’ll have the opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced and recommend recipes for customers to try. You’ll actively be bringing our ethos — passionate Partners serving food lovers — to life. You’ll use your enthusiasm and friendliness to build lasting relationships with your customers. You’ll make a positive impression of the Waitrose brand and help build trust and loyalty, while assisting to maximise sales and profit.
Key Responsibilities
- You’ll take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times.
- Staying on top of stock levels, ensuring the products our customers love are there when needed.
- Taking great care when working with open food and ensure all due diligence and health & safety protocols are followed. Helping to reduce food wastage.
- Maintaining your knowledge of new products and have a good understanding of Waitrose’s food values (e.g. animal welfare).
- Supporting the wider shop team when required with general shopkeeping tasks.
Essential Skills/Experience
- Communication skills to enable you to work effectively as part of a team and with our customers.
Desirable Skills/Experience You May Have
- Experience of working in a customer facing role is welcomed.
- Experience of working in a catering / hospitality environment.
- Up to date knowledge and strong interest in food and drink trends.
- Flexible approach to ensure the support of the whole branch.
About The Partnership
Weu2019re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. Weu2019re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, thereu2019s never been a more exciting time to join us.
Weu2019re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where weu2019re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
Itu2019s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, youu2019ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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