Front Desk Receptionist
Four Seasons Hotel London at Tower Bridge
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five‑star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all‑day dining, afternoon tea & bar).
At Four Seasons, the guest journey begins and ends at the Front Desk. Our Reception team creates the first impression and the lasting memory of every stay through warmth, efficiency, and genuine care. Four Seasons Hotel London at Tower Bridge is seeking a Front Desk Receptionist to join our team. This is a key, visible role within the hotel, suited to a confident and service‑driven professional who takes pride in delivering exceptional guest experiences.
The role
As a Front Desk Receptionist, you will be the first and last point of contact for our guests, ensuring a seamless and personalised experience from arrival through to departure. You will manage check‑ins and check‑outs, respond to guest requests, and work closely with colleagues across the hotel to ensure every stay is smooth, thoughtful, and reflective of Four Seasons standards. This role requires strong organisation, attention to detail, and the ability to remain calm and professional in a fast‑paced luxury environment.
What You Will Do
- Welcome guests warmly and manage all aspects of arrival and departure
- Handle check‑in and check‑out procedures accurately using Opera PMS
- Respond to guest enquiries and requests promptly and professionally
- Coordinate with Housekeeping, Concierge, and Food and Beverage teams to deliver a seamless guest experience
- Manage billing and payments accurately and securely
- Provide local knowledge and personalised recommendations
- Identify opportunities to enhance the guest experience, including upselling where appropriate
- Maintain high standards of presentation, professionalism, and service at all times
What We Are Looking For
- Previous Front Desk or guest‑facing experience in a hotel environment
- Strong communication skills and confident guest interaction
- Excellent attention to detail and organisational ability
- Ability to multitask and remain calm under pressure
- Experience using Opera PMS or similar systems is preferred
- Positive attitude and genuine passion for hospitality
- Flexibility to work a range of shifts including evenings, weekends, and public holidays
- Right to Work in the UK
What We Offer
- £37,800 annual package inclusive of base salary and service charge
- Structured 40‑hour working week
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Up to two paid Wellness Days per year
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
- Discounted gym membership with City’s Leonardo Hotel
- Bupa Dental Cover and MediCash healthcare plans available
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme available from day one
- Access to Wagestream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable and sporting activities
Start your journey with Four Seasons
This is an opportunity to join a world‑leading luxury hospitality brand where people are valued, supported, and encouraged to grow.
We look forward to receiving your application.
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