Head waiter/waitress

We are seeking an experienced & dynamic Head Server to lead our front-of-house team in delivering exceptional guest experiences. The ideal candidate will possess a strong background in hospitality & culinary practices, demonstrating excellent time management skills & a passion for guest services. As the Head Server, you will oversee daily operations, ensuring that service standards are met while fostering a positive environment for both staff & guests.

Responsibilities

• Supervise & train serving staff to ensure adherence to service standards & protocols.
• Manage the dining area, ensuring it is clean, organised, & welcoming for guests.
• Engage with guests to provide outstanding service, addressing any concerns or requests promptly.
• Implement upselling techniques to enhance the dining experience & increase sales.
• Collaborate with kitchen staff to ensure timely & accurate order fulfilment.
• Monitor inventory levels of food & supplies, placing orders as necessary to maintain stock.
• Maintain a thorough knowledge of the menu, including ingredients & preparation methods, to assist guests effectively.

Experience

• Proven experience in a restaurant or hospitality environment, preferably in a supervisory role.
• Excellent time management skills with the ability to prioritise tasks effectively in a fast-paced environment.
• Exceptional guest service skills with a focus on creating memorable dining experiences.
• Experience in upselling techniques & enhancing customer satisfaction through attentive service.

Join our team as a Head Server & contribute to creating an inviting atmosphere where guests feel valued & well cared for!

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