Casual Food & Beverage Assistant

Pay

up to £12.71 per hour

Job Title

Casual Food and Beverage Assistants

Responsibilities

• Report for duty punctually at the specified time on the weekly rota, in full uniform in accordance with the Image Standards
• Undertake all cleaning duties as specified in the cleaning rota
• Understand all items on the menu, including recipes, accompaniments, and service
• Be familiar with all alcoholic beverages available from the bar and serve them in accordance with the Weights and Measures Act 1985
• Serve all foods in the manner specified in the food service specification
• Serve food and beverage products in the restaurant, working within the bar, breakfast or evening restaurant team, or the Meetings & Events team for weddings, functions and other events
• Communicate confidently all food and beverage offerings available to customers
• Accurately process all payment transactions (cash, card and room charging) in compliance with company guidelines
• Provide a warm and welcoming service at all touch points with the guests, ensuring that any queries or requirements are dealt with accordingly

Essential Skills

• Energy, enthusiasm, intensity and emotional expression
• Systematic and organised approach, precision, and methodical work with guidelines and procedures
• Empathy and active concern for people and their needs, forming close and supportive relationships

Qualifications

• Previous experience in a busy beverage service position
• Attentive, professional customer service skills
• The ability to work well under pressure and as part of a large team
• Experience of processing payments (Micros experience advantageous)
• Availability for morning and/or evening shifts to cover breakfast or dinner service

Benefits

• Life Assurance
• Cash Health Plan cover option available
• Career development pathways and regular salary reviews
• Employee discounted accommodation and F&B discounts worldwide
• Apprenticeship/placement/training opportunities
• Meals provided on duty
• Free car parking
• Social events, wellbeing and team activities
• Uniform laundry / dry cleaning support
• Length of service related holiday scheme
• Recommend a friend scheme

Job Type

Part-time

Equal Opportunities and Rights to Work

We are an equal opportunities employer. In accordance with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Successful applicants will provide right to work documents, which will be verified using Trust ID scanners and software.

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