Tool Hire Driver

MKM is the leading independent builders’ merchant in the UK, established in 1995. We have more than 143 branches and over 3,300 employees nationwide.

Main Purpose

Assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.

Sales & Service

• Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely, and resolving technical problems, faults and repairs efficiently.
• Loading and unloading the vehicle with small plant, tools, and alloy towers.
• Ensure sales orders and delivery schedules are processed accurately and promptly.

Supporting all Company Initiatives

• Continuously improve customer experience by representing the company, meeting different customers, and driving to various locations daily.
• Coordinate all Tool Hire reports, paying particular attention to Health & Safety.
• Maintain Health & Safety standards for yourself, colleagues, and customers; keep H&S certifications up to date and ensure maintenance meets all necessary requirements.
• Understand local market issues and communicate with management to support sales growth plans.
• Process all sales orders promptly; keep maintenance records of hired products updated; process cash payments in line with company procedures.
• Carry out daily and weekly vehicle checks.
• Assist supervisor with managing stock levels, checking incoming goods against delivery tickets, and participating in stock takes as required.

Product Knowledge

• Keep product knowledge up to date and apply it accurately in customer conversations.
• Provide specialist advice and product information.

Presentation

• Assist supervisor with managing stock levels, checking incoming goods against delivery tickets, and participating in stock takes as required.

Essential – Skills, Knowledge and Experience

• Full, clean driving licence is essential with the ability to tow. A valid Digi Tachograph card is required.
• Working knowledge of appropriate Health & Safety legislation.
• Relevant understanding of the market and product knowledge.
• Ability to work on own initiative and as part of a team.
• Flexible and enthusiastic attitude.
• Committed to delivering great customer experiences.
• Able to create and maintain successful relationships.
• Good organisational skills to manage stock.

Desirable

• GCSEs (or equivalent) – Maths & English.
• Experience in a sales/customer focused role.
• IT literate.
• HGV driving experience not essential; newly qualified drivers are also welcome.
• Previous experience within the Tool Hire industry.

Benefits

• A competitive pay package.
• Generous discretionary bonus scheme.
• Substantial staff discounts.
• Training and development opportunities.
• Holiday scheme rewarding length of service.
• Holiday Purchase Scheme.
• Perkbox discounts.
• Contributory pension scheme.
• Financial Planning Support.
• Cycle to Work scheme.
• Free parking.
• Enhanced Maternity.
• Enhanced Paternity.
• Employee Assistance Programme.
• Mental Health Support.

This role will involve working alternate Saturday mornings.

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