Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next-generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development.
Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS-based cybersecurity technologies.
From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI-driven cybersecurity into trusted, market-ready solutions. We work with innovative vendors and ambitious technology partners across EMEA, bringing clarity, momentum, and predictable growth to an increasingly complex digital world.
Powered by an exceptional team, we’re known for making customers feel the value, not the effort. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future.
- 24 days holidays rising to 29 with each year of service
- Additional day off for your birthday
- Healthcare – cash plan through Paycare and Employee Perks/Discounts
- Employee Assistance Program
- Auto Enrolment Pension scheme
- Long service awards
- Employee Referral Scheme
- Coffee Shop, Canteen and Gym on site
- Free Parking onsite
About the role
Supporting and assisting in the maintenance and continuation of day-to-day responsibilities of the IT Operations Team, working within the team to follow guidance from senior staff.
Supporting and maintaining various aspects of technical operations of the business to ensure the smooth functioning of internal systems and infrastructure.
Assist in day-to-day tasks related to security, hardware maintenance, software support, and both internal and external support services.
Collaborate with other teams and team members to address technical issues and support business operations, whilst dedicating time to both work-based learning and study for the apprenticeship qualification.
Works under the guidance of the Technology Operations Manager EMEA.
Your Responsibilities in this role will be:
- Provide support for both internal and external users, responding to enquiries and resolving technical issues.
- Provide technical support and assistance on internal infrastructure, hardware, and software.
- Collaborate with your colleagues to resolve a range of SOC generated alerts.
- Assist in the configuration, development life cycle, and maintenance of approved internal software.
- Troubleshoot and help avoid downtime on both the internal network, and internal website.
- Document IT processes, procedures, and troubleshooting guides to help maintain an efficient team and an organised company.
- Participate in projects by contributing to the planning, testing, and implementation phases.
- Stay up to date on the latest Cyber Security and Information Technology news and trends to enhance technical capability for both you and your peers.
- Undertake any ad hoc duties as defined by your line manager
Person specification
- GCSEs at grade 4/C or above, including Mathematics, English, and preferably Science or Computing.
- A-levels (or equivalent Level 3 qualifications) in relevant subjects, such as IT, Computing, Mathematics, or Science.
- Alternatively, a Level 3 apprenticeship in a related area or equivalent work experience in IT or security.
- Basic understanding of computer systems, networks and cyber security concepts.
- Familiarity with operating systems, such as Windows and Linux.
- Awareness of common cyber security threats (e.g., phishing, malware, ransomware).
- Ability to troubleshoot and resolve basic IT issues.
- Basic proficiency in using Microsoft Suite & IT management tools.
- Clear communication, both written and verbal.
- Additional certifications in IT (e.g., CompTIA IT Fundamentals, BCS Level 3 Certificate in IT).
- Evidence of self-study, such as completion of online courses (e.g., through platforms like Coursera, Udemy, or Cyber Discovery).
- Understanding of basic networking principles (e.g., IP Addressing, DNS, Firewalls).
- Exposure to ethical hacking tools or cyber security software (e.g., Wireshark, Metasploit).
- Knowledge of cloud platforms (e.g., AWS, Azure, Okta, Salesforce).
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