Reporting to our Welcome Manager, you’ll be part of our Welcome and Service Team working at Wicken Fen, a National Nature Reserve. The team is made up of Welcome and Service Team members and Retail colleagues and we work flexibly assisting each other with day to day tasks. It is a varied and rewarding role in a beautiful place. What you’ll be doing day to day is delivering a great all‑round customer service experience. You will be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.
Qualifications
- Customer focused with an understanding of the importance of great service
- A team player, but also able to work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Have a positive attitude
Hours and Working Pattern
This role is based on annualised hours, where the amount of hours you work each month may vary; however your salary will be paid in 12 equal instalments over the year. You’ll work 975 hours per year, and on average you will work 3 days one week and 2 days the next, but again this will be flexible depending on operational demand.
Package and Benefits
The National Trust has the motto ‘For everyone, for ever’ at its heart. We are working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Diversity and Inclusion
The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever. The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.
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