Café Mal Supervisor
At Malmaison we proudly serve Starbucks Coffee. We have a number of hotels across the UK that have a dedicated Cafe Mal coffee house that serves the perfect Starbucks beverages from espresso‑based classics such as cappuccino and caffè latte to iced beverages, hot chocolate drinks and specialties.
If you are passionate about fresh food, proper coffee and great customer service in a coffee bar setting and want to support and drive your team to really excel and deliver fantastic sales and a key profit stream within our business, this could be the role for you.
Your role as Café Mal Supervisor is to deliver fantastic service and products that meet and exceed both our guest expectations. You will lead your shift to deliver the highest standards in the industry by providing great coffee, great food and great service every time with the passion that we pride ourselves on. Your efforts will involve working with the team to motivate, manage your business and understand and deliver what it is that makes good customer service great.
- Develop positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.
- Execute store operations during scheduled shifts.
- Organise opening and closing duties as assigned.
- Follow operational policies and procedures, including those for cash handling, safety and security, to ensure the safety of all partners during each shift.
- Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
- Follow up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintain regular and consistent attendance and punctuality.
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follow health, safety and sanitation guidelines for all products.
Qualifications
Experience in managing a barista‑led coffee house is essential.
Ideally you will have experience in a similar quality coffee brand and role.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35 % off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40 % on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1,500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities such as Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50 % of the money you’ve already earned, learn easy tips to manage your money better and save directly from your salary.
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals
- 100 % of our electricity is generated using renewable energy with most of it coming from wind farms around the UK.
- We recycle a minimum of 70 % of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
- We have moved to a chemical‑free cleaning system in our bedrooms and public areas and an enzyme-based eco‑friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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