Concierge – Andrews Court, Beverley
Do you take pride in delivering excellent customer service? Are you skilled at multi‑tasking and finding solutions? Do you enjoy organising and facilitating social events?
Hours: 15 hours per week, Monday to Friday (flexible around school hours). Salary: £11,278.80.
Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, generous annual leave entitlement.
About the Role
We are seeking a customer‑centric Concierge to exemplify the high‑quality customer standards that we are renowned for. The key role is to enhance the homeowners’ quality of life and enable them to maintain independence. This diverse role encompasses high‑level customer service, front‑of‑house, and facilities management. The successful candidate will build a strong community with homeowners through event coordination, regular meetings to report company updates, and addressing residents’ priorities.
Key Duties
- Welcoming new homeowners and supporting them to settle into their apartments.
- Providing a professional front‑of‑house service and handling all visitors in a friendly manner.
- Being the first point of contact for all homeowners and offering help, support and advice as necessary.
- Collaborating with partners and suppliers to ensure smooth running of the estate.
- Being the face of McCarthy & Stone for families and friends of homeowners.
- Handling homeowner issues with sensitivity, confidentiality, and respect for privacy.
- Managing development – gardens and grounds efficiently, delivering a safe, secure, well‑maintained environment.
- Facilitating social interaction and helping homeowners enjoy retirement living to the fullest.
- Ensuring all health and safety requirements are adhered to.
Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer‑service oriented position.
- Professional approach with high quality standards.
- Thrives in a busy, varied role where every day is different.
- Resilient and can problem‑solve effectively.
- Awareness of basic health and safety an advantage.
- Good computer literacy – Microsoft Word and Outlook.
- Previous or current first aid qualifications an advantage; training will be provided.
Equal Opportunity
McCarthy & Stone celebrate diversity and promote equality and inclusion. We welcome applications from all, regardless of personal characteristics or background.
McCarthy & Stone does not currently offer sponsorship. We consider only candidates who have the right to work in the UK without sponsorship.
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