Driver’s Mate

Job Title: Drivers Mate

Reports to: Warehouse & Distribution Manager

Depot: Teesside Depot (TS18 3RA)

Overview

To assist the driver in delivering products to customers within a specific area in a safe and friendly manner, assisting the driver with the care and upkeep of your designated vehicle. To provide excellent Customer service standards to every customer.

Main Duties

• Assisting the driver in preparing the vehicle by conducting operator maintenance, ensuring all products for a delivery are correct and that they have been loaded onto the vehicle correctly and safely.
• Execute any special requests from customers by picking up and delivering items as directed on the delivery note.
• Check all deliveries once they have been dropped at the final designation.
• Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.
• Assisting the driver in checking the run sheets, picked orders for your deliveries and routing.
• To assist in planning your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note.
• Make customers aware of any stock shortages or problems with their delivery.
• Responsible for returning all empty cases and gas bottles and that they are correctly stored in the empties yard and unloaded in the correct manner.
• Ensure that correct health and safety procedures are adhered to.
• To assist the driver with all required checks and ensure that check sheets are passed to the distribution manager.
• The ability to help in the warehouse when required.
• To look presentable in the correct LWC Drinks uniform at all times.

Knowledge and Experience

• Good safety practices and presentable at all times.
• Good communication skills.
• Excellent Customer Service Skills.

There is a £2,000 bonus applicable to this role, £250 paid quarterly & £1000 at year end.

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