Aura Host/Guest Relation Associate

Joining Meliá is an opportunity for professional growth and a chance to work in many countries. The successful candidate must already have eligibility to work in the UK.

Benefits

• Competitive Salary
• Holidays: 28 days’ holiday including 8 public holidays
• Seasonal Ticket Loan
• Contributory pension scheme and Life Assurance
• Discounted dental and health cover with HSF
• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
• Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work

Job Mission

The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction.

Responsibilities

1. Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
2. Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
3. Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
4. Manage the guests’ digital experience, according to the global strategy.
5. Manage customer incidents, following the established protocols.
6. Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
7. Verify material orders following the set product guidelines, for better optimisation of economic resources.

Qualifications

• A team player
• Knowledge of London
• Strong attention to detail
• Fluent communication – multiple languages would be beneficial

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

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