Skin Spa Manager (36.5hrs/wk)

Skin Spa Manager (36.5hrs/wk)

Leading the team you will be responsible for ensuring all business objectives and retail targets are achieved. You will lead by example, providing excellent customer service at all times and developing the account and individuals in the process.

What you’ll do:

• Plan the team resource to deliver ultimate levels of customer service to meet the needs of the business.
• Focus on maximising opportunities through brand eventing, new launches and promotions
• Ensure accurate stock and sales levels are maintained and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business
• Building the motivation and confidence of the team by coaching, mentoring, building specific development plans and highlighting career aspirations to drive internal mobility and improve employee retention to the brand
• Participate in interactive training and provide feedback on hands on experience and innovative ideas to develop service tools and customer activity

You are:

• Commercially aware with a passion for skincare and beauty
• A confident and articulate communicator
• Self-motivated, enjoy exploring opportunities and taking initiative
• Customer-focused and results-oriented
• Genuinely looking forward to new challenges

You have:

• 3 years experience in a management or supervisory role
• Significant experience in a Beauty retail or Spa environment
• Exceptional customer service skills
• Proven ability of coaching and motivating a team
• Excellent communication and analytical skills

We have:

• Competitive compensation package
• 33 days annual leave (inclusive of bank holidays)
• Clarins For You – Our Reward and Benefits Platform
• Generous employee discount and training allocation
• Potential to earn up to 3% performance based bonus
• Career Development opportunities
• We Care – volunteer day
• Access to a range of Wellbeing services through our Employee Assistance Programme

Equal Opportunity Employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).

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