Systems Support Technician

About the Role

The role is for a Systems Support Technician providing level 1 and 2 support to office‑based users and field technicians, ensuring IT systems run smoothly and issues are resolved efficiently.

Responsibilities

• Act as the first point of contact for IT‑related queries, diagnosing and resolving hardware, software, and basic network issues.
• Configure and support Windows laptops, Android devices, and iPhones, and troubleshoot business applications used across the organisation.
• Assist with user account management, permissions, and access rights in line with company security policies.
• Support the delivery of IT projects and upgrades, ensuring minimal disruption to users.
• Maintain accurate and up‑to‑date IT documentation.
• Work collaboratively with colleagues to continuously improve systems and processes.

Qualifications

• Experience working in a 1st/2nd line IT support role.
• Working knowledge of ITIL‑aligned service desk practices.
• Good understanding of Microsoft 365 and Windows 10/11.
• Confident troubleshooting hardware, software, and basic networking issues.
• Strong communication skills with the ability to adapt approach to different users.
• A methodical problem‑solving approach with good attention to detail.
• Experience with MDM solutions (e.g., SOTI).
• Knowledge of phone systems and call flows.
• Relevant certifications such as CompTIA A+ or Microsoft certifications.
• Availability to work 35 hours per week (weekdays 9am–5pm) with occasional Saturday shift (every 1 in 3 weeks).

Benefits

• Competitive salary.
• Generous holiday allowance: 23 days plus bank holidays.
• Free refreshments including premium hot and soft drinks.
• Life assurance, holiday trading options, retail discounts, employee assistance programme with GP access and wellbeing services.
• Annual “Celebration Day” off and a “Flex Pot” for additional personalized benefits.

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