Overview
As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis. Our shift patterns are varied, inclusive ofweekday evenings, weekend work and a commitment to working mainly overnight sessions.
About the Role
As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service. A degree of flexibility will be required, and there may be the occasional opportunity to work outside of contracted hours to facilitate the smooth operational running of the service. Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful, your rota may include a variety of the below hours.
Hours may include:
- Monday – Friday 18:15/18:30 – 23:00 (Evenings)
- Monday – Friday 23:00 – 08:00 (Overnights)
- Saturday – Monday 0800 – 08:00 (AM/PM/Evening or Overnight Shifts)
- Overnight working will be required as part of this role and will make up part of the required working rota
Key Duties
Driving
- Driving Clinicians to the patient’s home in a safe and legal manner – adhering to current driving regulations
- Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped
- Accurate recording of all medications and consumables used while on shift
Base
- To be the first point of contact for the patient or carer/relative in our designated Treatment Centres
- Supporting Clinicians while you are on shift
- Communicating with patients both in person and via the telephone (comfort & welfare checks)
- Ensure the Treatment Centre is kept clean and tidy
Medication and Stock Management
- Using a variety of computer systems to accurately maintain stock levels of medication and consumables
- Replenishing car stock at the end of your shift
- Understand stock rotation and expiry dates on weekly delivery of medications and consumables
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