Retail and Leisure Manager

• 40 hours per week
• 5 Days out of 7
• £29,000 per annum
• Sodexo rewards and benefits

We are now seeking a Retail and Leisure Manager to join our team at Army Aviation Centre SO20 8DY.

What you’ll do:

• Lead, motivate, and develop retail, leisure, and guest services teams to deliver exceptional customer experiences.
• Manage recruitment, onboarding, rotas, training, and performance reviews.
• Oversee day‑to‑day retail and leisure operations, ensuring high standards of service, cleanliness, safety, and presentation.
• Drive revenue growth and support commercial performance through events, promotions, and operational initiatives.
• Monitor budgets, financial performance, and reporting to support business objectives.
• Build and maintain strong relationships with tenants, vendors, partners, and stakeholders.
• Handle escalated customer issues professionally and use feedback to improve services and operations.
• Ensure full compliance with health & safety, safeguarding, fire safety, and company policies.
• Conduct risk assessments, audits, incident investigations, and maintain accurate compliance records.
• Support marketing campaigns, seasonal events, and customer engagement initiatives to increase footfall and brand loyalty.

What you bring:

Essential

• Previous experience managing retail, leisure, hospitality, or customer-focused operations.
• Strong leadership, people‑management, and team development skills.
• Excellent communication and stakeholder relationship‑building abilities.
• Commercially focused with experience managing budgets, KPIs, and operational performance.
• Good understanding of health & safety, compliance, and operational procedures.
• Proven experience managing client and customer relationships.

Desirable

• Experience working within a military environment.

What we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

#J-18808-Ljbffr…