Night Butler – The St. Regis London, 37 Conduit Street, London, W1S 2YF
In the heart of Mayfair, the Night Butler role delivers signature butler service during overnight hours, ensuring every guest experience is handled with discretion, efficiency and care. The position requires a calm, detail‑oriented hospitality professional who thrives in a quiet, detail‑focused environment.
Key Responsibilities
- Provide personalised Butler service overnight, ensuring seamless guest experiences from late arrival through to early departure
- Anticipate and respond proactively to guest needs, delivering thoughtful and tailored service
- Coordinate with Front Office, Housekeeping and other departments to ensure smooth operations
- Support late arrivals, early departures and in‑room service requests with professionalism and care
- Maintain accurate records of guest preferences to enhance personalised service
- Ensure all overnight guest requests are fulfilled promptly, maintaining the highest service standards
- Handle guest enquiries and concerns with discretion, professionalism and a solution‑focused approach
- Prepare for the following day by supporting pre‑arrival arrangements and guest preferences where required
- Uphold St. Regis brand standards, service rituals and confidentiality expectations
- Maintain a safe and secure environment, following company policies and procedures
- Ensure a professional appearance, communication style and demeanour at all times
- Take a hands‑on approach to operational duties, supporting the wider team as needed
Core Competencies
- Previous experience in butler service, ideally within a luxury environment
- A passion for personalised, anticipatory service
- Ability to work independently and remain composed during overnight shifts
- Strong attention to detail and a proactive mindset
- Excellent communication and interpersonal skills
- High level of discretion and professionalism
- Ability to adapt and respond efficiently to guest requests and operational needs
- A collaborative approach, working closely with night and daytime teams
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub’s exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross‑department training to refine your craft and broaden your expertise
- Expert‑led development programmes
- Continuous learning through structured programmes
- Premium e‑learning platform access
- Be part of an exclusive pre‑opening experience shaping the future of the property
Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in the staff restaurant featuring wholesome, quality cuisine
- Food & Beverage discounts across Marriott properties
- Year‑round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
- Terms and Conditions Apply
We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
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