Casual Front Office Agent

• Job Title – Front Office Agent
• Department – Front Office
• Contract Type – Casual
• Rate of Pay – £12.71 per hour
• Location – Newport, NP18 1HQ
• ID – REQ5213

Step into a world of five‑star service and unforgettable guest experiences at The Celtic Manor Resort – where every day is an opportunity to shine. As a Front Office Agent, you’ll be the face of our iconic resort, welcoming guests with warmth, professionalism, and a smile that sets the tone for their stay.

What Makes You Our Ideal Hospitality Hero?

• A calm, confident, and professional presence – even during busy times
• A genuine passion for delivering world‑class guest service
• The ability to juggle tasks with ease while keeping a positive attitude
• A proactive, guest‑first mindset in a fast‑paced environment

What You’ll Be Doing

• Greet guests with a warm welcome and ensure smooth check‑ins and check‑outs
• Manage individual and group arrivals using our hotel systems
• Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations
• Leave a lasting impression by delivering a seamless, five‑star experience from start to finish

We are proud to be an equal opportunities employer and welcome applicants from all backgrounds.

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