About SPS
Specialist Passenger Solutions (SPS) was formed in 2016 and serves the passenger transport needs of the EDF Nuclear Project at Hinkley Point C (HPC) in Bridgwater, the largest construction project in Europe. We are the only transport provider for the thousands of people who go to the construction site daily to work or visit. We are now bringing this experience to Sizewell C in Suffolk, providing safe, reliable, and efficient transport for its workforce.
Position Overview
We are seeking an individual with strong customer service and interpersonal skills to enforce allocated car parking activities across Sizewell ACA, Northern and Southern Park and Ride sites (Darsham, Wickham Market), as well as within designated local community locations.
Key Responsibilities
- Carry out validation checks of parking permits in line with the expected levels set out by the SZC Parking Manager.
- Champion behavioural safety, challenge at‑risk behaviours and promote positive safety conversations.
- Monitor vehicle compliance with car park rules, permits, and parking guidelines.
- Monitor the occurrence of fly parking in surrounding towns and villages by completing daily patrols and escalating any issues.
- Carry out vehicle counts and daily patrols.
- Complete incident reporting and follow correct procedures accurately and on time.
- Build positive relationships with local residents and community stakeholders.
- Deliver outstanding customer service and act as a professional point of contact for colleagues and customers.
- Communicate operational issues, road incidents, closures, and service disruptions to the Operations Team.
Skills & Experience
- Customer Service background.
- Flexible approach to working hours as we are a 24/7 business.
- Ability to use IT such as laptop/phone/MS Office.
- Parking experience (desirable).
Qualifications & Knowledge
- Driving Licence (essential).
- IOSH Working Safely (desirable).
- Banks Person Trained (training provided).
- PCV licence holder (desirable).
- Influencer Training (desirable).
- First Aid (desirable).
- CITB or CCNSG (desirable).
- L3 Health & Safety Supervisor (desirable).
- Knowledge of the transport sector (desirable).
Compensation & Benefits
- £15.00 per hour, 39 hour contract.
- Annual pay review.
- Smart health cover – our award‑winning employee assistance programme offers 24/7 confidential support.
- Pension – 5% contributory pension matched by us.
- Employee retail discount scheme.
- Free bus travel and significantly reduced rail travel for you and your family member.
- Life assurance.
- 24/7 Employee Assistance Programme.
- Discounted gym membership.
Additional Requirements
All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate.
EEO & Diversity Statement
SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.
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