Availability Window
Mon: 14:00–23:00
Thu: 14:00–23:00
Sat: 06:00–14:30
Pay Rate
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
Hours
We offer a minimum of 16 guaranteed hours each week. If you would like to work fewer hours down to a minimum of 12, we have opportunities for that too.
Availability Windows
We will schedule your contracted hours within the periods listed above and will give you three weeks’ notice of shift times. We support flexibility, so if your availability closely matches but does not exactly match these times, we’d still love to hear from you.
Shift Leader Responsibilities
- Work in a fast‑paced retail environment, with variety.
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
- Be there for customers, listening to them and helping to ensure they leave the store with what they came for.
- Look for ways to improve service, including coaching colleagues and giving feedback to the team.
- Guide and support colleagues in‑store, ensuring it stays a safe place to work and shop.
- Maintain a great understanding of how the store is performing, and assist managers in delivering actions that improve store operations.
- Lead from the front, and set a great example for colleagues in everything you do.
Additional Responsibilities
- Coordinate the store team to deliver an easy, fuss‑free shopping experience for customers.
- Support colleagues, ensuring they deliver daily priorities and take regular breaks.
- Open and close the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety.
- Be the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
- Make sure the store is always clean, tidy, and well‑presented.
- Support managers to coordinate seasonal, community and charity events.
- Contribute to a great team atmosphere, inclusive of everyone.
- Provide great customer service, by listening to customers and putting them first.
- Keep the team well‑informed and up to speed on any communications, changes or updates.
- Stay knowledgeable about store performance, and look for ways to improve and simplify operations.
- Coordinate store improvements, and remove obstacles that might be getting in the way of great service.
- Follow health and safety routines and procedures, and ensure colleagues do the same.
- Recognise and celebrate colleagues within the team who are providing great service.
- Be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met.
- Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
- Be a clear communicator, comfortable with using a variety of methods to keep the team well‑informed and up to date.
- Be comfortable taking the lead, and overseeing the store in the absence of your Manager.
- Be a good decision maker, flexible in thinking, and comfortable handling change to ensure everything we do is right for customers and colleagues.
- Be motivating, so you can inspire your team to deliver beyond expectations.
- Be curious, and always be on the lookout for ideas and opportunities to serve our customers, communities and planet a little better every day.
EEO and Diversity Statement
Our vision is to become every customer’s favourite way to shop. We are committed to providing a fully inclusive and accessible recruitment process. We are proud to have been accredited Disability Confident Leader.
Application Requirements
You must be 18 or over to apply. In certain circumstances, the minimum school leaver age may be higher, and we only accept candidates over 18 if the role involves working before 6:15 am or after 9:45 pm or in certain areas such as the warehouse, beer/wine/bakery, counters, or driving roles.
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