Multi – Drop Delivery Driver
Location: Service Centre. Reports To: Transport Manager.
Job Purpose
To ensure the speedy, efficient and accurate delivery of assembled product and invoices to the customer within the corporate guidelines.
Key Accountabilities
- Maintain a safe and competent standard of driving, observing speed limits and other traffic signs and giving due regard to other road users.
- Perform daily vehicle checks to ensure roadworthiness (lights, brakes, coolant, etc.).
- Report any faults, breakdowns, accidents or delays.
- Maintain the internal and external condition of the vehicle, including cleanliness.
- Ensure sufficient fuel for the day’s work.
- Maintain vehicle and contents security at all times.
- Check orders on drop sheets and ensure all are loaded.
- Collect goods returned for credit, mail, cheques or delivery bins and return them to the branch as instructed.
- Deal promptly and correctly with damages/breakages, following special procedures for HazChems.
- Maintain a smart appearance at all times.
- Help maintain good customer relations.
- Perform other duties defined by Management from time to time.
- Meet all Health & Safety requirements.
Competencies
- Building Customer Loyalty – Effectively meet customer needs, build productive relationships, take responsibility for satisfaction and loyalty.
- Communication – Clearly convey information and ideas through a variety of media to individuals or groups, engaging the audience.
- Contributing to Team Success – Actively participate as a team member to move toward completion of goals.
- Initiating Action – Take prompt action to accomplish objectives, going beyond required effort.
- Safety Awareness – Be aware of conditions affecting employee safety.
Knowledge, Skills and Experience Required
- Hold a full driving licence relevant to the vehicle being driven.
- Drivers must be over 21 years old for insurance purposes.
- Maintain an up‑to‑date fleet services record with any changes to licence status (e.g., points, driving bans).
- Excellent verbal and written communication skills.
- Excellent customer care.
- Intermediate numeracy and literacy.
- Previous experience of multi‑drop delivery driving highly desirable.
- Route planning experience desirable.
Manual Handling
Manual handling tasks such as lifting and bending are essential requirements of this role. The company is not able to make reasonable adjustments for applicants unable to carry out such duties.
Key Dimensions
No managerial responsibility and no direct influence on budget.
Key Working Relationships
- Constant interaction with external customers.
- Regular liaison with other drivers and members of the transport team.
Level of Decision Making
- Act on own initiative and work unsupervised.
- Monitor own vehicle condition and report or correct damages or faults.
- Make decision on non-roadworthy vehicle if serious faults or damages occur.
Additional Information
Drivers are required to maintain a smart appearance due to their constant interaction with external customers.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. The company is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.
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