Sales Support and CRM Admin
Location: Hoddesdon
Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.
We’ve supported more than 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than 3,000 global customers.
About the Role
This role serves as the operational backbone of the sales function, managing Salesforce data, supporting client communications, and delivering reporting insights that drive business decisions. Key responsibilities include:
- Process and manage incoming customer orders using Salesforce CRM.
- Review and validate order details against approved quotations to ensure pricing and data accuracy.
- Contact clients to obtain missing documentation or clarify order discrepancies.
- Maintain and update customer records, quotations, contracts, and opportunity data within Salesforce.
- Monitor and follow up on open quotations and pending orders to support timely revenue conversion.
- Generate biweekly and monthly sales performance reports for leadership and sales representatives.
- Support onboarding and training of new Salesforce users within the sales team.
- Perform basic Salesforce configuration updates, including field edits, workflow adjustments, and report modifications.
- Collaborate with Finance, Operations, and Customer Service to ensure smooth order fulfilment and invoicing.
- Identify process improvement opportunities to enhance efficiency and data accuracy within the sales cycle.
Candidate Profile
Essential:
- 2–4 years of experience in sales administration, sales operations, or customer support.
- Experience generating sales reports and analysing sales data within a CRM system.
- Strong Microsoft Word & Excel skills, including pivot tables and data analysis.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a deadline‑driven environment.
Desirable:
- Bachelor’s degree in business administration, Marketing, Communications, or related field preferred.
- Hands‑on experience using Salesforce CRM.
- Proficiency in Salesforce (reporting, dashboards, data entry, workflow understanding).
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