Telesales Representative

Salary Package

R10k basic salary/month; and Commission (in pounds)

Key Responsibilities

• Outbound Calls: Contact potential or existing customers.
• Product Knowledge: Maintain in-depth knowledge of products and services to explain their features and benefits to customers.
• Customer Engagement: Build rapport with customers, ask questions to understand their needs, and offer tailored solutions.
• Sales Targets: Meet or exceed sales quotas and targets set by the company.
• Handle Objections: Overcome customer objections and turn them into opportunities to close sales.
• Follow-up: Regularly follow up with leads to nurture relationships and close sales deals.
• Update CRM: Keep records of customer interactions, track sales, and update databases with customer details.
• Provide Information: Answer customer questions about products, pricing, and availability.
• Complaint Handling: Manage customer complaints or issues and ensure they are resolved efficiently.
• Collaborate with Team: Work with sales teams to ensure alignment on goals and to share best practices.

Requirements

Minimum Qualifications: Grade 12 / High School Certificate, Additional qualifications are advantageous.

Experience: Previous experience in telesales, telemarketing, or a similar role is preferred and recommended. Training will be provided.

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