Overview
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Hillside House as a Residence Services Advisor working 25 hours per week, between 9am–6pm, three days a week, including one weekend day each week.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
Responsibilities
- Provide a warm and friendly meet and greet service, reception support, and help desk assistance.
- Contribute to various back-office functions, providing administrative support to the operations team and General Manager.
- Support open days, intake days, and departures, and assist students, visitors, and external contacts on a day-to-day basis to ensure a seamless and enjoyable experience.
- Deliver cheerful and attentive reception services to students and visitors, consistently maintaining high standards of customer care.
- Act as a role model for excellent service delivery, inspiring others through dedication and professionalism.
- Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.
- Operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries.
- Stay organised in a busy and diverse role, understand and meet the needs of students, and address and resolve complaints as they arise.
Person Specification
- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Previous customer service experience is desirable
What’s on offer
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work. (pro rated for our part time colleagues)
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
- Opportunity to work towards a nationally recognised qualification.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
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