Job Details
Salary: £26,363 per annum (including London weighting) plus up to £2,000 discretionary bonus annually.
Hours: 37.5 hours per week, full time.
Location: Woolwich.
About the Role
As a Store Colleague at H&T, you will be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores.
We are looking for individuals with a genuine interest in people, a strong sense of integrity, and a willingness to learn. No prior pawnbroking experience is required.
Full training and support will be provided.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – ability to speak additional languages is highly valued, though not required
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Additional Information
Job reference: REQ2129
Application deadline: 04/03/2026
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