Availability Window
Days available: Sunday 15:15–23:00, Monday 16:00–23:00, Friday 15:15–23:00. Contracted hours are scheduled within these windows, with at least 3 weeks’ notice. A minimum of 16 hours per week is guaranteed, although roles from 12 hours are also available.
Pay and Working Hours
Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. Guaranteed minimum 16 hours per week, with roles from 12 hours available.
Responsibilities
- Lead the team to deliver a great experience for customers in-store.
- Work across all areas of the store and with all colleagues, serving as the go‑to person for day‑to‑day operational queries.
- Build positive, inclusive relationships that help colleagues perform at their best.
- Confidently lead the store in the manager’s absence.
- Make balanced, flexible decisions and adapt well to change.
- Coach colleagues, give feedback, and role‑model great service.
- Stay curious and seek opportunities to serve our customers, communities, and planet a little better every day.
Qualifications
- Must be 18 years of age or older.
- Experience working in a team‑lead or management position in a fast‑paced retail environment.
- Strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
- Create and nurture positive, long‑lasting relationships to form an inclusive, supportive team environment.
- Clear communication skills, using a variety of methods to keep the team well informed.
- Natural leader who motivates and inspires the team to deliver outstanding results.
EEO Statement
We are committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves. Everyone’s Welcome. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
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