High Wycombe (Mamas & Papas at NEXT), Crest Road, High Wycombe, Buckinghamshire, HP11 1UA
Overview
Our store teams are the warm arm of reassurance, providing friendly faces for incredible product insight, knowledge and trust. From in-store personal shopping experiences to car seat consultations, parent-to-be events and guiding customers on their unique parenting journeys, our team makes every purchase – whether a pram, cot or baby outfit – a magical moment to remember.
The Role of Store Supervisor
Supervisor – The heart of our award-winning business, inspiring our customers and leading a small group of Sales Consultants to achieve store results and outstanding customer experience.
This 20-hour per week role is available across four days, with options for Saturdays, Sundays or both. Ideal candidates are those with a retail supervisor or senior sales assistant background who love putting a smile on customers’ faces, create magical moments, and lead by example.
Key responsibilities include:
- Leading and motivating a team of Sales Consultants.
- Collaborating closely with the store Manager or Management teams to deliver store targets and superior customer service.
- Ensuring product knowledge, shelf presentation and store operations meet Mamas & Papas standards.
- Providing training and coaching to team members.
Qualifications:
- Previous experience in retail supervision or senior sales roles.
- Strong interpersonal and communication skills.
- Ability to set clear objectives and manage performance.
- Positive attitude, enthusiasm for the parenting brand and a drive for customer delight.
Benefits
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes.
- Company Bonus Schemes.
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family and friends.
- Ongoing offers and discounts across an external benefits hub, including holidays, travel, restaurants, gifts and more.
- Subsidised health and critical illness cover and insurances.
- Supportive family related leave policies – including enhanced pay for maternity, IVF & fertility, surrogacy, paternity, adoption and shared parental leave.
- Supportive Foster Care and Carers leave.
- Support for loss and bereavement.
- A menopause friendly employer.
- Employee Recognition and Appreciation Schemes.
- Commitment to a sustainable future – see our “For the Future” commitment on our website.
Equal Employment Opportunity Statement
We are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and actions. Diversity and inclusivity are core to our success.
Additional Information
We’re award-winning: finalists for the 2024 Retail Week “Happiest Retailer to Work For”.
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