Telesales Agent

Overview

Join to apply for the Telesales Agent role at TieTalent. This is a temporary 2-month contract to support us during a busy promotional period. It offers a great opportunity to gain experience in a fast-paced environment, with the possibility of extending or returning for future projects depending on business needs.

Job details

• Job Title: Telesales
• Location: Chippenham
• Job Type: Temporary Contract – September to October, Full time
• Pay: £12.21 per hour (paid monthly)
• Expected hours: 37.5 hours per week, Monday to Friday – 9am to 5pm

Responsibilities

• Reporting to the supervisor, deal with new and regular customers on the phone, and handle service enquiries
• Assist in the warehouse to prepare customer orders for delivery by our drivers
• Handle both incoming and outgoing sales calls and respond to customer queries and complaints in a friendly and professional manner
• Match products and services to a customer’s needs, providing an effective and efficient service
• Work as part of the branch team to deliver excellent customer care and online assistance for customers

Requirements

• Be proactive and enthusiastic with a passion for sales and delivering high-quality customer service
• A clear telephone voice and good telephone manner are essential
• Many customers are older people; excellent communication and strong customer service skills are required
• Attention to detail, patience, accuracy, ability to meet sales goals, and data entry skills
• IT literate with Microsoft Word & Excel skills (not essential)
• Working knowledge of SAP system would be an added advantage

Benefits

• Full training provided
• Great career progression as part of a growing business with over 40 sites across UK and Europe
• Discounted or free food
• On-site parking
• Great holiday entitlement
• And many more

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