Overview
Hermès, a French house with a long tradition of craftsmanship and a global presence, seeks a passionate Sales Associate for the Jermyn Street, London boutique on a full-time basis.
We are looking for a client-focused professional to contribute to exceptional service and boutique operations in a luxury retail environment.
The Opportunity
This is a distinguished luxury retail opportunity, representing a brand celebrated for craftsmanship, heritage, and outstanding customer experience. As a Sales Associate, you will deliver impeccable service to a discerning global clientele while supporting stock management and after-care services to reflect the highest standards of excellence.
Key Responsibilities
- Deliver exceptional, personalised customer service at every stage of the client journey
- Build strong and lasting relationships to encourage customer loyalty and retention
- Maximise sales opportunities while maintaining a thoughtful and consultative approach
- Support the day-to-day operations of the boutique, including stock handling and deliveries
- Coordinate after-care services and customer communications with professionalism and attention to detail
- Assist with administrative tasks to ensure the smooth running of the store
About John Lobb
For more than 150 years, John Lobb has been defined by exceptional craftsmanship and a spirit of innovation. The Maison features two iconic locations: the Paris bespoke workshop and the Northampton Manufacture in England. John Lobb is a subsidiary of the Hermès Group since 1976 with a global presence including stores in Europe, the United States, China and Japan.
Joining John Lobb means becoming part of a community of more than 200 colleagues — artisans, sales advisors and support functions — united, committed, and human scaled, bringing excellence and creativity to life with passion.
Main Accountabilities
Under the direct responsibility of the Store Manager:
- Sales floor operations
- Core member of the sales team offering excellent customer service, maximising sales opportunities and building long-term relationships.
- Ensure a warm in-store experience throughout the journey, demonstrating warmth, sincerity and patience with a can-do attitude.
- Develop in-depth knowledge of John Lobb products and their features and benefits.
- Ensure in-store displays are reviewed and refreshed according to guidelines to stay relevant and attractive.
- Be confident and proactive in customer interactions, contact customers via different platforms, build a client book and develop new customers as a brand ambassador.
- Operate till and payment processes, including exchanges and returns.
- Participate in excellent after-sales and sales support activities to deliver outstanding client service.
- Customer Service
- Maintain strong professional communication during the selling journey and extend the relationship beyond the store digitally. Provide a seamless, tailored experience in/out of the store.
- Manage the client database with accurate CRM capture and data recording.
- Maintain an active local client base for long-term relationships and manage special orders with clear communication.
- Understand and generate remote sales across multiple platforms.
- Collaborate in the creation of in-store and offsite events.
- Styling / Fashion
- Interest in fashion with knowledge of trends; ability to advise and style customers; awareness of competitors.
- Stock and back-office management
- Maintain knowledge of stock in-store and elsewhere; ensure proper storage and flag stock issues to the Store Manager.
- Assist with stock takes and cycle counts; contribute to stock ordering, receiving and maintenance processes.
- Handle internal and external transfers and related paperwork; assist with E-commerce orders and shipments.
- Miscellaneous
- Participate in security activities and support the store’s stock protection efforts
- Liaise with the wider John Lobb team as needed to support store requirements
- Undertake projects and responsibilities with direction from the Manager
Applicant profile
- Minimum 3 years experience in high-end/luxury international retail; men’s sector experience is a plus
- Strong clienteling skills; existing client book is a plus
- High interest in fashion and trends; excellent written and verbal English
- Fluency in another language is advantageous
- Experience in retail administration; understanding of CRM, databases and e-commerce is a plus
To complete the profile
- Possess a sophisticated approach to selling and customer relations
- Show warmth, empathy and confidence in interactions
- Demonstrate good teamwork and be a team player
- Be dynamic, flexible and adaptable
- Be motivated through attitude and active engagement
- Be proactive and focused on performance
- Possess good problem-solving skills
- Maintain high personal standards and take initiative
#J-18808-Ljbffr…