Tesco Shift Leader – Days – Neath Cimla Rd Express

Availability Window

Tue 06:15 – 15:15Wed 06:15 – 15:15Sat 15:15 – 23:15

Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location.

We offer new colleagues a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12) we also have opportunities for this.

Shift Leader responsibilities include:

• Work in a fast‑paced retail environment.
• Take ownership of running duty shifts and coordinate the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Serve customers by listening to them and ensuring they leave with what they came for.
• Look for ways to improve service, coaching colleagues and giving feedback.
• Guide and support colleagues in‑store, ensuring a safe place to work and shop.
• Understand store performance and assist managers in delivering improvements.
• Lead from the front, setting a great example for colleagues.
• Coordinate the store team to deliver an easy, fuss‑free shopping experience.
• Support colleagues, ensuring they deliver daily priorities and take regular breaks.
• Open and close the store, completing duty cover and ensuring decisions are made for everyone’s safety.
• Serve as go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Ensure the store is always clean, tidy, and well‑presented.
• Support managers in coordinating seasonal, community and charity events.
• Contribute to a great team atmosphere that is inclusive of everyone.
• Provide great customer service by listening and putting customers first.
• Keep the team well‑informed and up‑to‑date on communications, changes, or updates.
• Stay knowledgeable about store performance and look for ways to improve and simplify operations.
• Coordinate store improvements and remove obstacles to great service.
• Follow health & safety routines and procedures, ensuring colleagues do the same.
• Recognise and celebrate colleagues who provide great service.
• Be a role model, giving thoughtful customer service and ensuring every customer’s needs are met.
• Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere.
• Communicate clearly, using various methods to keep the team informed.
• Lead and oversee the store in the absence of the manager.
• Make good decisions, adapt flexibly, and handle change to keep everything right for customers and colleagues.
• Motivate the team to deliver beyond expectations.
• Be curious, looking for ideas and opportunities to serve customers, communities, and the planet better each day.

Requirements:

• Minimum 18 years of age.
• Eligibility to work in the UK as per local regulations.
• Ability to work flexible hours, including early morning and late evening shifts where required.
• Basic computer skills and ability to use retail software.
• Strong communication and leadership skills.

Apply only if you meet the above criteria.

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