MKM is the leading independent builders’ merchant in the UK, established in 1995. Our people are what make us unique in what we do. Today we have more than 143 branches and over 3300 employees nationwide. Whilst we continue to grow, we constantly strive to attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey! The ideal candidates will be approachable and friendly, someone who will meet the needs of our customers and provide service with a smile. In this position, you will play a key role in the sale of our full range of building supplies and therefore, previous sales experience in a merchant environment is preferred for this role. Strong customer service experience is essential. Please note that this role involves working alternate Saturdays.
Responsibilities
- Dealing with customers face to face and over the telephone.
- Giving excellent customer service and sound product advice.
- Providing quotations for customers.
- Taking a proactive approach to sales, using every opportunity to make or increase a sale.
Alternate Saturday mornings are part of this role.
Qualifications
You will be working within a close-knit team and will be dealing with our customers on a daily basis. You will, therefore, need to be the person that our customers will look forward to seeing knowing that they will always receive excellent customer service and sound advice. You should also be enthusiastic, hardworking and have a positive attitude alongside:
- Sales experience within a merchant environment is preferred for this role, as well as building supplies product knowledge.
- Confident when dealing with customers.
- The ability to build great customer relationships.
- A good telephone manner, excellent communication, and interpersonal skills.
- Computer literate.
- Customer service experience – essential.
Benefits
- A competitive pay package.
- Generous discretionary bonus scheme.
- Substantial staff discounts.
- Training and development opportunities.
- Holiday scheme which rewards length of service.
- Holiday Purchase Scheme.
- Perkbox discounts.
- Contributory pension scheme.
- Financial Planning Support.
- Cycle to work scheme.
- Free parking.
- Enhanced Maternity.
- Enhanced Paternity.
- Employee Assistance Programme.
- Mental Health Support.
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