Keyholder (Supervisor) (M/F) – Permanent – London

We are looking for the talents of a Keyholder (M/F) to join our retail team in one of our stores in London under a permanent full-time contract.

Ensuring a Unique Customer Experience Within Your Apartment

• Make the customer the priority of the apartment
• Guarantee a personalized welcome to all our customers and optimal customer service
• Show proactivity, expertise, and passion
• Direct solutions for both apartment and web (omnichannel approach)
• Use the various Sezane & Octobre communication channels to develop your product knowledge
• Share your product knowledge and sales techniques with educational skills to both customers and team members
• Provide recommendations and constructive suggestions to floor managers based on your knowledge, customer needs, your expertise, and team insights
• Ensure quality concierge service by following the relevant procedures

Being The Floor Manager’s Ambassador

• Have a comprehensive view of the floor to ensure an optimal customer experience
• Be available to all team members through your presence on the floor
• Lead and empower teams on a daily basis
• Communicate information necessary for business activities
• Promote cooperation within the team and between Managers
• Create group cohesion and mutual support
• Manage your team by motivating them and creating a positive and harmonious work environment
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing
• Train new team members
• Embody your role as a frontline manager by sharing team members’ questions with the Floor Manager

Ensuring The Brand Image

• Ensure teams properly embody the brand (Dress code/Attitude)
• Maintain the apartment’s good appearance
• Participate in collection implementation and ensure its follow-up
• Ensure merchandising standards are maintained throughout the day
• Follow fashion trends and monitor competitors

Ensuring Operations And Efficiency

• Plan and organize store activity (daily schedule)
• Master Sezane policies, standards, and procedures
• Apply and enforce operational processes, particularly cash register management (opening and closing)
• Manage specific process treatments (returns, exchanges, reservations)
• Train team members on cash register use, related procedures, and best practices to offer the best Customer Experience
• Ensure the safety of people and property
• Prevent inventory shrinkage

Requirements

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity
• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example
• You are skilled at supporting and developing your team members to ensure optimal customer service
• We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.

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