Availability Window
Thursday, Friday, Saturday 08:00–20:00
Pay and Hours
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours per week. If you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Role Overview
As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. The role is about more than just driving: it involves helping others and delivering great service with a smile.
It is hands on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. You will be your own boss for most of the day, but a team of managers and colleagues at base are ready to support you when you need them.
Responsibilities
- Ensure the van and trays you use are clean and kept tidy/organised.
- Leave the back yard clean, tidy and clear of rubbish, and pick up litter as you see it.
- Ensure trays are washed as part of the tray wash process.
- Load the van as required, and check the van for roadworthiness.
- Talk to the customer about any changes to their order, including short code item and substitutions, and offer a refund for anything they are unhappy with.
- Take care of products/deliveries as if they were your own.
- Explain to the customer that they will not be charged any more for their substitutions.
- Deliver during the customer’s time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make sure the store is the best it can be for customers.
- Act warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say thank you.
- Act quickly to respond to the changing needs of our customers and embrace change within the store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Share ideas with the manager and other colleagues on how we can improve the store for customers.
Qualifications
- A valid UK/EU/EEA driving licence (full or automatic only) for at least 12 months with no more than 3 penalty points.
Egalitarian and Inclusive Employment
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We are a place where everyone’s welcome.
We are proud to have been accredited as Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Important Information
We will only recruit individuals who have passed the school leaver’s age. If you are under 18, you may not be eligible if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine, spirits, counters, bakery, and driving roles.
Please note that in some cases where we have a high volume of applicants, some roles may close earlier than the advertised end date. We will only be able to offer individual feedback to those candidates who attend an interview.
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