UK Sales Assistant (Chain 2)

Overview

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? Mountain Warehouse is hiring a Sales Assistant in Sevenoaks (SVO) as part of the UK Retail department.

Department: UK Retail

Location: Sevenoaks (SVO)

Compensation: £10.20 – £12.71 per hour

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem‑solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day‑to‑day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in‑store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high‑performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

Desired Attributes

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

Benefits

• Monthly Bonus Scheme – a performance‑driven bonus structure offering achievable targets and additional rewards on top of your base salary.
• 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• 28 days annual leave, including bank holidays.
• Access to Employee Assistance Programme and a colleague hardship scheme.
• Generous colleague referral incentive.
• Auto‑enrolment pension scheme.
• A stable, successful and supported environment.
• Length of service awards.

You’re not just working in a store; you’re shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

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