Case Handler – Personal Injury

My client is a Personal Injury Law Firm based in the Cheadle area. Due to continued growth my client is looking for a case handler to manage incoming business.

Responsibilities

• Accurately input all referral details onto the database.
• Source a suitable provider to carry out the required procedure(s).
• Research unfamiliar procedures to establish a suitable provider.
• Obtain accurate fees from the provider for the required procedure(s).
• Obtain contact details and fees for any new providers and liaise with the Supplier Services Manager to update the database.
• Prioritise workload to ensure SLAs are met.
• Make regular contact with the provider to obtain appointments and results within the SLA’s and update the clients accordingly.
• Produce necessary paperwork relating to the referral and send to the client / provider / patient.
• Deal with any issues and/or complaints in accordance with non-conformance / complaints process.
• Ensure the chosen provider results in the optimal profit being made for the business.
• Make enquiries with relevant parties to resolve any purchase invoice queries.
• Ensure data protection regulations are followed and report any data breaches in accordance with the Data Breach Process.
• Undertake additional or other duties as necessary to meet the needs of the business.

Qualifications

The right candidate will come from a legal administration background within PI and will have at least 6 months experience and be looking for a role that will offer progression and development.

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