Responsibilities
- Welcome and receive all patients and visitors to the Practice.
- Assist and direct patients to the appropriate healthcare professional/service.
- Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.
- Project a positive and friendly image to patients and visitors either in person or on the telephone.
- Complete new registration procedures and ensure accurate recording of details at all times.
- Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests.
- Provide test results to patients.
- Accept payment and issue receipts for private services.
- Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
- Act as a chaperone for general examinations if requested.
- Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
- Deal with general enquiries and explain procedures as requested.
Qualifications
The successful candidate will be friendly, confident, resilient, flexible, have well developed teamwork, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be desirable but not essential.
About the Practice
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values‑driven organisation and passionate about providing the best possible healthcare for our patients.
gtd healthcare is one of the largest NHS commissioned primary and urgent care providers in North West England. An exciting opportunity has arisen for a part‑time Receptionist at Charlestown Medical Practice, a practice located in Blackley, Manchester.
The practice is situated on Charlestown Road in a purpose‑built medical centre with great links to public transport. Recently acquired by gtd healthcare, it serves approximately 5,400 patients – a diverse, multi‑cultural population with many facing deprivation and multi‑morbidity.
This role offers an opportunity to make a real difference to individuals, families and the wider community.
Benefits Package
- Working for a values‑led organisation
- Real living wage employer
- Supporter of the Greater Manchester Good Employment Charter
- Access to Stream, which provides flexible, on‑demand access to stream your pay during the month
- Salary sacrifice car benefit scheme
- 30 days annual leave, rising to 32 after five years of continuous service
- Flexible pension benefits, including NHS pension scheme
- Flexible working hours and policies
- Family friendly and carer policies
- Opportunities to apply for innovation and quality awards
- Access to gtd healthcare wellbeing initiatives
- Opportunity to become part of an employee‑owned organisation
- gtd healthcare social and fun activities
- Cycle to work scheme
- Eyesight vouchers
- NHS staff discounts, a free Blue Light Card and health service discounts
- Access to an employee assistance programme
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