Front Office Team Member

Job Summary

We are looking for a Receptionist at Mercure London Bankside. The role involves greeting guests, managing front‑office tasks, and ensuring a high level of customer service.

Responsibilities

• Serve as the face of the hotel, extending a warm welcome to guests.
• Provide a welcoming experience and support guests at the front desk.
• Cooperate with other hotel departments to ensure a wonderful guest experience.
• Work in shifts from 7 a.m. to 3 p.m. or from 3 p.m. to 11 p.m., with occasional night shifts (11 p.m.–7 a.m.).
• Train in all front‑office related functions and safety of the property and people.

Qualifications

• Fluency in English.
• Strong people skills and a passion for continuous improvement of hotel services.
• Ability to work in a structured manner and adapt to varying service requirements.

Benefits

• Free night stays in UK hotels and a 50% discount on any Accor Restaurant (T&C applies).
• Discounted hotel rates worldwide in Accor Hotels.
• Access to Accor Academy for continuous learning and development.
• Support for wellbeing in professional and personal lives.
• Opportunity to grow experience across 5,000 hotels in over 100 countries.
• Participation in initiatives to build a more inclusive and sustainable world.
• Hourly salary of £14.80.
• Pension scheme.
• Additional holidays with service.
• International development opportunities.
• Employee referral scheme, family benefit programs, childcare vouchers, free gym, rewards, and recognition.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

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