Receptionist

Overview

Reporting to the Workplace Experience & Facilities Manager, the Receptionist will be the first point of contact for visitors and callers of our Global Head Office located in London.

Mission

Accept the responsibilities of the role as described below:

• Welcome visitors to the office, notifying hosts of their arrival and issuing access passes for them where appropriate.
• Answer and direct calls in a prompt and professional manner.
• Monitor shared email inbox, answering queries and redirecting to appropriate stakeholders.
• Coordinate meeting room bookings and assist with set‑up and clean‑up when required.
• Carry out daily walkthroughs of the building to ensure standards are maintained, both by staff and service providers.
• Own the management and organisation of the postroom, ensuring packages are scanned in and sorted correctly.
• Book outgoing couriers, ensuring parcels are sent out efficiently with the correct documentation.
• Answer general employee queries, directing them appropriately.
• Assist in weekly fire alarm tests.
• Assist with the set up of company events held on the premises, including set‑up, take‑down and organising deliveries and collections.
• Issue access cards, maintaining the system on a monthly basis.
• Respond to heating and air conditioning requests.
• Assist with various administrative tasks.

Qualifications

• Flexible with a hands‑on work ethic.
• Computer literate, including excellent knowledge of Microsoft packages (Word, Excel & PowerPoint).
• Previous experience in a people‑facing role within a fast‑paced business.
• A good communicator with the ability to interface regularly with internal and external personnel at all levels.
• Ability to be discrete, confidential and reliable.
• A self‑started who actively looks for potential improvements and is proactive in finding solutions.

Benefits

• Up to 50 percent discount on Stella McCartney products.
• Matched pension contribution up to 6 percent.
• Extensive private medical and critical illness insurance, as well as life assurance.
• Annual health screening.
• 25 days annual leave (not including Bank Holidays) + 1 day of birthday leave.
• Flexible working / core hours.
• Enhanced maternity/paternity packages.
• Matched give‑as‑you‑earn charity scheme.
• Discounted gym and fitness memberships (Classpass).
• Health cash plan.
• Physical and mental wellbeing support services.
• Employee referral bonus.
• Optional/paid benefits: season ticket loan, cycle‑to‑work and tech schemes, travel and dental insurance and more.

We welcome people with disabilities and endeavour to make reasonable adjustments; if you do require such adjustments please let us know within 48 hours of your interview.

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