Customer Experience Team Member

Student Experience Team Member

Location: Oxford

Contract type: Part Time – Permanent

Working hours: 15 hours per week, Saturday and Sunday, between the hours of 7am and 10pm.

Salary: £10,920 + bonus + benefits

Responsibilities

• Providing a friendly front of house reception and building strong rapport with students.
• Responding quickly to student feedback and guiding them to the right support when needed.
• Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
• Helping to deliver community‑building events with Resident Ambassadors.
• Maintaining a safe, clean, and well‑kept environment that students can be proud to call home.
• Working closely with day and night teams to ensure seamless service and handovers.
• Supporting wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
• Being a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.

Qualifications & Background

• Excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
• Warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
• Strong time management and organisational skills to handle multiple responsibilities efficiently.
• Taking pride in doing what’s right and supporting others.
• Preferred: experience in a customer service role or residential environment, though it’s not essential.
• Taking ownership of problems and acting quickly to resolve issues, ensuring student satisfaction and safety.

Benefits

• A performance‑related bonus paid twice a year.
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent).
• A generous pension scheme where contributions between 4% and 11% depending on how much you save.
• Life assurance worth 4 times your salary.
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate.
• Enhanced family leave, including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents.
• Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
• An Employee Assistance Programme (EAP) to ensure you’re supported as much as possible when you need it.
• Free volunteering day per year to make a difference.
• Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium.
• 20% student rent at any of our direct let properties for your children, siblings, their children, or any student who depends on you.

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