* Candidates must have the right to work in the UK for the full 23-month duration of the contract
You will support the P&C Operations team by turning complex operational topics into clear, usable content. Your main focus will be creating and improving documentation (guidance, templates, user manuals, how-to guides and playbooks) that help colleagues run P&C processes consistently and efficiently. You will work closely with process owners and subject-matter experts to learn how P&C (re)insurance operations work, then structure and write information in plain English so it is easy to find, understand and use.
As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting‑edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide. Working at SCOR means engaging with some of the best minds in the industry—actuaries, data scientists, underwriters, risk modelers, engineers, and many others—as we work together to find solutions to pressing challenges facing societies.
As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration. SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.
Job Description
As a trainee, you will:
- Partner with P&C Operations teams to understand what colleagues need and when to run processes well, and translate that into clear documentation requirements.
- Learn SCOR’s approach to information architecture (how we organise, label and publish content) and apply it so people can quickly find the right guidance.
- Work with the team to simplify technical and operational information (process steps, controls, roles and responsibilities) into practical guidance for end users.
- Edit and proofread content before review by process owners (accuracy, structure, tone, and alignment to SCOR standards).
- Create high‑quality documentation, guides and tutorials (e.g., new ways of working, process improvements, governance and controls).
- Keep content up to date by refreshing documentation when processes, tools or governance change, and by applying version control and clear change notes.
- Mentorship from P&C Operations colleagues and exposure to how an international (re)insurer runs its core processes.
- A strong writing portfolio of real business deliverables (process guides, FAQs, communications and playbooks).
What you will gain:
- Hands‑on experience with information architecture and collaboration tools (e.g., SharePoint and Teams), plus exposure to process mapping/ process engineering ways of working.
Job Responsibilities
Documentation Creation: Create and update user manuals, how‑to guides, FAQs and operational playbooks that support consistent ways of working across P&C.
Collaboration: Work with subject matter experts (SMEs), leaders and managers to gather inputs, understand processes/tools and capture decisions in clear written guidance.
Editing & Proofreading: Review content for accuracy, plain‑English readability, consistency, and alignment with SCOR standards.
Content management: Maintain documentation libraries (e.g., SharePoint), keep content current, and support simple governance (owners, review dates, version history).
Visual aids: Create or update supporting visuals (e.g., screenshots, simple diagrams, process flows) to make guidance easier to follow.
User focus: Sense‑check content with end users, gather feedback, and improve wording and structure so guidance is genuinely usable.
Required experience & competencies
Evidence of strong capability in written communications in English (e.g., through study, training, work experience).
The confidence to ask questions, run short interviews and clarify information with stakeholders.
Attention to detail: You can spot inconsistencies, keep facts straight and take pride in producing accurate, well‑structured content.
Structured thinking: You can break down a process into clear steps, define terms and write in a way that helps people take action. You work independently with minimal instruction: you look for answers first (using existing documentation and asking thoughtful questions), and you know when to elevate or ask for help to keep work moving.
Curiosity about (re)insurance and an interest in how operational, process design and governance help a business run well (ideally you will have had relevant working experience in a similar environment).
Education (preferred, not required)
No specific education background is required. We welcome all applications. What matters is evidence of strong writing and communication skills and a clear interest in applying those skills in a role like this at SCOR (for example: documentation you have created for a business or project, process or operational content you have written, a portfolio, relevant training/certifications, or a well‑explained motivation for working in (re)insurance operations).
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