Hotel Receptionist

CONTRACT AND PAY RATE

The gross annual salary is £25,500.

The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be either 7am-3pm or 3pm-11pm. This role requires you to work any 5 days out of 7, which does include working weekends.

PRIMARY ROLE RESPONSIBILITIES

• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad‑hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• Offer additional services to make the guest experience more seamless, i.e., making restaurant reservations, assisting in directions, delivering items to rooms.

BENEFITS

• 40 per cent off stays at any Dakota
• 25 per cent off drinks and dining at any Dakota
• Access to our Employee Assistance Program which includes:
  • free private mental health support and counselling sessions
  • video GP consultations and private prescription services
  • access to daily rewards to be cashed out for shopping vouchers
• Access to discounted gift card platform
• Support from our in‑house Mental Health Champions
• Additional holiday day on the first anniversary of your employment.
• Family‑friendly flexible working options
• Meals on duty and uniform
• £200 bonus to recommend a friend to join our team
• £10 bonus every time you are mentioned on Trip Advisor
• Free bi‑annual eye testing for users of display screen equipment
• Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
• Opportunities to undertake both internal and external training courses, including potential for in‑house Apprenticeships.

APPLICANT REQUIREMENTS

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• A strong administrator with the ability to prioritise and work at pace.
• Experience working in 4* and 5* hotels is strongly preferred.
• Great communicator and a genuine people person.
• Hands‑on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
• Fully computer literate. Knowledge of Shiji property management system is desirable however full training will be given.
• Be able to be physically active in your role, standing for much of your shift and working at pace.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

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