Volunteering Support Leader

Volunteering Support Leader – Canal & River Trust

Base pay range

£28,470 per annum (actual pay based on skills and experience – contact recruiter for details).

Location & Coverage

Based in our North West or Yorkshire North East regions, with remote working and travel across the wider North regional waterway network required. Main office hub: Leeds or Burnley. Travel is expected 2–3 times a week, with working‑from‑home/hub options provided. Longer travel distances may be required per team needs.

Key Responsibilities

• Recruit and engage new volunteers and volunteer groups through meet‑and‑greet events, open days, and community engagement.
• Integrate new volunteers into regional construction teams, coordinating inductions, training and day‑to‑day task management.
• Liaise with construction managers and site supervisors to identify needs and volunteer opportunities.
• Support volunteer training, PPE and equipment requirements.
• Assist colleagues with volunteer engagement and integration within their teams.
• Help schedule volunteering support on key construction projects.
• Ensure volunteer processes align with Trust procedures.

First 6 Months

• Identify opportunities for volunteer support.
• Review skills of current volunteers and recruit new ones.
• Embed volunteers within teams through training and support of task managers.
• Recruit, train and embed a Lead Volunteer or volunteers.
• Develop the volunteering role within Direct Services, increasing engagement and skills.

Key Accountabilities

• Support the Direct Services team in recruitment and selection of volunteers.
• Advise task managers on volunteer management.
• Collate skills availability within the volunteer population to match opportunities.
• Consult with volunteers and volunteer groups to match capabilities to needs.
• Prepare volunteer requirements for the Direct Services team.
• Develop lead volunteers for the team.
• Coordinate equipment, logistics, training and safety for volunteer works.
• Promote a strong safety culture and wellbeing.

Technical Skills

• Experience leading and working with volunteers.
• Experience delivering works on time, to specification and within budget.
• Customer service experience.
• Basic IT skills – comfortable with handheld devices and mobile applications.
• Valid UK driving licence (essential).

General Requirements

• NVQ Level 3 or BTEC Level 3 in an appropriate subject, or equivalent experience (desirable).
• Basic literacy and numeracy skills.
• Attention to quality and standards of work.
• Excellent communication and customer‑service awareness; representative of Canal & River Trust.
• Experience in a relevant outdoor, environmental, or customer‑service environment.
• Ability to work independently and collaboratively within a team.

What We Offer

• Annual salary of £28,470.
• Competitive contributory DC pension scheme (employer matches up to 10%).
• 25 days paid holiday (increasing to 27 after 3 years) plus bank holidays.
• Free access to specialist counselling on health, financial, lifestyle and wellbeing matters.
• Employee benefits: store discounts, boating holiday discounts, holiday purchase scheme.
• Expansive maternity/paternity provisions.
• Progressive learning tools and CPD access.
• Two days paid volunteering leave for local community projects.

Seniority Level

• Not Applicable

Employment Type

• Full‑time

Job Function

• Other
• Industries: Civic and Social Organizations

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