Casual Matchday Fine Dining Staff – Newcastle United Football Club

Casual Matchday Fine Dining Staff – Newcastle United Football Club

Job Reference: SDX/TP/1173276/157946

Number of Positions: 50

Contract Type: Casual

Location: St. James’ Park, Newcastle

Closing Date: 27/06/2026

Job Category: Catering Staff

This role offers an opportunity to join Sodexo Live! for the 2026/27 season at St. James’ Park, Newcastle United Football Club, working at both matchday and non‑matchday events within a fast‑paced, premium hospitality environment.

Main Responsibilities

• Deliver exceptional food and beverage service to guests in premium hospitality and fine dining areas on matchdays and event days;
• Provide a professional, attentive, and personalised guest experience at all times;
• Prepare dining areas to high presentation standards, including table set‑up, linen, glassware, and cutlery;
• Serve food and drinks efficiently and accurately in line with fine dining service standards;
• Maintain excellent product knowledge of menus, wines, beverages, and hospitality packages;
• Anticipate guest needs and respond promptly and professionally to requests or enquiries;
• Work closely with kitchen, bar, and hospitality teams to ensure seamless service throughout events;
• Ensure tables and service areas remain clean, organised, and well‑presented during service;
• Follow all food hygiene, health & safety, allergen, and licensing regulations;
• Operate tills and payment systems accurately where required;
• Assist with stock replenishment, polishing glassware/cutlery, and general hospitality preparation tasks;
• Handle guest feedback and resolve issues professionally to maintain a high‑quality hospitality experience;
• Support opening and closing duties, including set‑up, clearing, and cleaning responsibilities;
• Maintain professionalism, discretion, and composure in a fast‑paced premium hospitality environment;
• Uphold the stadium’s brand standards and commitment to outstanding customer service throughout all events.

The Ideal Candidate

• Previous experience in fine dining, hospitality, events, or premium food and beverage service essential;
• Passionate about delivering exceptional customer service and creating memorable guest experiences;
• Confident in a premium hospitality environment;
• Excellent communication and interpersonal skills with the ability to engage confidently with guests;
• Strong attention to detail and commitment to high presentation and service standards;
• Ability to work efficiently and calmly in a fast‑paced matchday and events environment;
• Good knowledge of food, beverages, wines, and fine dining service etiquette desirable;
• Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large‑scale events;
• Team player with a positive attitude and willingness to support colleagues across hospitality operations;
• Able to anticipate guest needs and respond professionally to requests or complaints;
• Comfortable serving high‑profile guests, corporate clients, and VIP hospitality customers;
• Confident following food hygiene, allergen, health & safety, and licensing procedures;
• Well‑presented with a professional and approachable manner at all times.

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