Spa Receptionist – FWP-Spa

Benefits

• Holiday – 28 days holiday, enhanced after 5 years of service.
• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking while on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts at Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Responsibilities

Play a pivotal role in creating a serene and enjoyable experience for our spa guests.

• Greet guests with a warm welcome upon arrival.
• Ensure a smooth and efficient registration process, creating a friendly impression.
• Accurately schedule treatments and services, accommodating guest preferences and therapist availability.
• Provide exceptional customer service by addressing inquiries and offering information about spa services, promotions, and facilities.
• Handle administrative tasks such as processing payments, answering phone calls, maintaining client records, and managing correspondence.

Qualifications

• Providing a high‑quality service comes naturally.
• Strong organizational skills and attention to detail.
• Very good at multi‑tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• Team‑orientated and supportive of colleagues.
• Approachable, positive, and proactive manner.
• Experience in a similar role within a 5‑star hotel is a significant advantage.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group allows exciting opportunities for career progression and development across our properties and brands.

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