Receptionist

About The Role

Up to £28,000

We are looking for friendly, professional Receptionists to join The Villa Wrea Green. As the first point of contact for guests, you will play a vital role in creating a welcoming and memorable experience from arrival to departure. Working within the Front Office team, you’ll support the day‑to‑day running of reception, ensuring smooth operations across guest services, reservations, and administration while maintaining exceptional customer service standards.

What You’ll Be Doing

Guest Experience

• Welcome guests, visitors, and contractors with a warm and professional approach
• Deliver efficient and accurate check‑in and check‑out processes
• Handle guest enquiries in person, via telephone, and email promptly and courteously
• Provide information about the hotel, facilities, local area, and events

Reservations & Administration

• Take and manage bedroom and venue bookings using internal systems
• Maintain accurate guest records and administrative documentation
• Assist with general administrative duties within the reception function

Operations & Service Delivery

• Liaise with housekeeping, maintenance, and other departments to fulfil guest requests
• Support the presentation and organisation of the reception area
• Follow company procedures, health & safety guidelines, and confidentiality standards

Payments & Problem Resolution

• Process payments and handle billing queries in line with company policies
• Carry out basic cash handling and end‑of‑shift procedures
• Respond to complaints and feedback professionally, escalating when appropriate

About You

• Friendly, professional, and well‑presented
• Strong communication and customer service skills
• Organised with excellent attention to detail
• Calm under pressure with the ability to handle situations tactfully
• Confident using IT systems, email, and booking platforms
• Reliable, punctual, and a strong team player
• Flexible to work shifts over 5 days out of 7

Desirable

• Previous experience in a receptionist, hospitality, or customer‑facing role
• Experience managing reservations and processing guest payments
• Knowledge of local attractions and hospitality standards

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